• USER ACCESS

    Access to and/or use of the Calomel website confers the status of User, who accepts these General Terms and Conditions of Use from the moment they begin to navigate the site.

    Calomel shall not be held responsible for any damage of any kind that may arise, including but not limited to:
    - Errors or omissions in content
    - Site unavailability
    - Transmission of viruses or malicious programs, despite having taken all technological precautions necessary to prevent them.


    INTELLECTUAL AND INDUSTRIAL PROPERTY

    This website and all its contents are protected by current national and international regulations on Intellectual and Industrial Property.

    Calomel is the sole owner—or has obtained the necessary licenses—for all intellectual and industrial property rights over the website and its contents, including but not limited to: text, images, photographs, logos, designs, graphics, and code.

    The User agrees to respect all intellectual and industrial property rights of Calomel. Copying or downloading content is permitted only for strictly personal and private use.


    USE OF CONTENT

    Unless expressly authorized in writing by Calomel, any act of: Reproduction, distribution, public communication, transformation, making content available or any other form of exploitation (whether for commercial or non-commercial purposes) is strictly prohibited.

    Calomel reserves the right to modify or update this legal notice at any time and without prior notice. It is the User's responsibility to check this page periodically for updates. For any questions about these Terms and Conditions, please contact us at hola@calomel.shop.

  • ORDER & PAYMENT

    All information is sent encrypted with SSL security certificate. All items are considered property of Calomel until the payment of the totality of the order is effective. The price applied is the price found on the website at the date and time the order was placed, including shipping costs.

    After completing the order you will reach the payment screen. For the discount code to be applied you must enter the code in the field provided and click on the "apply" button. Gift cards are valid for 6 months from the date of purchase. Orders will be processed and shipped within 2-3 business days. The buyer will receive a confirmation email.

    The buyer is entitled to cancel or withdraw his order within 48 hours from the exact date and time of purchase. After this period, no cancellations will be accepted.


    SHIPPING INFORMATION

    AMERICA — 29 US$ (DHL Express 4/6 days)
    EUROPE — 32 US$ (DHL Express 5/7 days)
    UK — 39 US$ (DHL Express 5/8 days)
    AUSTRALIA / NZ — 44 US$ (DHL Express 5/8 days)
    BALEARIC ISLANDS — 72 US$ (DHL Express 5/8 days)
    REST OF THE WORLD — 38 US$ (DHL Express 5/8 days)

    REMOTE AREA

    Some delivery addresses may be considered remote areas by DHL. In such cases, an extra shipping fee may apply. This surcharge is set by DHL and will be confirmed before your order is dispatched.

    All orders are shipped from Buenos Aires via DHL Express and include a tracking number. Orders are processed within 1–3 business days. Once your order has been shipped, you will receive a confirmation email with tracking details. Estimated delivery times are approximate and may vary depending on the destination and local customs.


    IMPORTANT NOTES:

    We are not responsible for lost or stolen packages once they have been handed over to the shipping carrier. If you require special delivery arrangements or insurance, please contact us before placing your order. Calomel is not responsible for delays caused by customs, weather, or courier-related issues.

    International orders may be subject to import duties, customs fees, or local taxes, which are the responsibility of the customer. Please check with your local customs office for more information.

  • RETURNS & EXCHANGES

    Please note that all international orders are final sale.
    Unfortunately, we do not accept returns, refunds, or exchanges on international purchases due to customs policies, shipping constraints, and handling logistics. Feel free to check back here in the future — we hope to offer return options for our international clients soon.

    We recommend reviewing your order carefully before checking out. If you have any questions regarding sizing, materials, or specific product details, feel free to contact us at hola@calomel.shop — we're happy to help prior to your purchase.

    In case your item arrives damaged or defective, please reach out within 7 days of delivery with clear photos and your order number. We’ll do our best to assist you.

    Thank you for understanding and supporting our small business!

    PRE-ORDER

    To participate in our pre-order, the customer must pay the full amount. The estimated delivery date may be advanced or delayed. We will communicate when the order is ready to be shipped or picked up.


    SALE

    Subscribe to our Newsletter to be informed about our Sale. Garments used during a shooting, with small production defects and samples are considered Sample Sale. No returns or exchanges accepted. No refunds are accepted on Sale orders or with the use of a discount code.


    FINAL SALE

    All items discounted from their original price, sales, final sales, archive sales, discount code, sample sales, are considered Final Sale. No returns or exchanges accepted.